Choose secure access
How are you using Livecare?
Use the access method assigned to you. Never share a password, facility account or patient verification details.
Patient or caregiver
Track one ride using the confirmation reference and phone number used when booking.
No account or password required.Facility administrator
Use your facility account number and password to view only your organizations rides.
Facility-scoped records only.Dispatch
Use your Nexus username and password for complete operational coordination access.
All operational pages are audited.Driver
Use your driver username and password to see assigned trips and minimum necessary patient details.
Assigned-trip access only.Patient verification
Find your ride
Both fields must match the original booking.
Secure staff sign in
Authorized account access
Enter the credentials issued by Nexus.
Preview mode
Use authorized non-production credentials issued by Nexus administration.
Facility command center
Your transportation operations
Facility-wide ride coordination, patient transportation history and service performanceall limited to your organization.
Live operations
0 ridesActive and upcoming rides
| Patient | Ride | Route | Schedule | Status | Vehicle |
|---|
Patient history
Transportation history
Recent completed, cancelled and upcoming rides connected to this facility.
| Patient | Reference | Service | Pickup | Destination | Date | Status |
|---|
Personalized command center
Your Livecare workspace
Role-specific transportation information and tools.
Live operations
0 itemsCurrent work
History
Recent activity
Verified Livecare access
Trip
Loading
Estimated arrivalUpdates when en route
Trip summary
PND
Trip progress
Messages
Privacy and safety
Minimum necessary information
Driver and vehicle details appear only when assigned.
Protect the ride reference
Treat your reference and phone number like a private access credential.
Emergency help
Livecare is not an emergency service. Call 911 for an emergency.